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Business Operations Manager (H/F/X)

  • Full-time

  • Paris

Parcourir toutes les offres d'emploi

Business Operations Manager (H/F/X)

  • Full-time

  • Paris

Business Operations Manager (H/F/X)

Yousign is a leading European SaaS player in the e-signature space, mainly active in France, Germany, and Italy. Having anticipated the shift towards paperless long before any European competitors, Yousign helps thousands of sales, purchasing, HR, legal, IT teams to digitalize and automate their contract processes.

Yousign seeks to support SMBs of various sectors through its easy-to-use electronic signature application. It also features a powerful API that is easy to integrate and facilitates adoption by smaller companies. The e-signature company aims to expand its product further up the value chain into document automation, approval management, and additional workflows.

Founded in 2013 by Luc Pallavidino and Antoine Louiset, Yousign has more than 9 000 customers, 3M+ monthly signers, 150+ employees, growing at a x2.5 rate YoY, making it the most performing e-signature scale-up in Europe.

After a successful seed round in 2019 with eFounders, one of the best SaaS seed investors in Europe, the company just closed a $35M Series A round, led by Lead Edge Capital, a tier-1 US based growth investment firm (Algolia, Blablacar, Asana, TransferWise, Toast, ...) to support its ambition of becoming the dominant European player in its category.

As a Business Operations Manager at Yousign, you will integrate the cross-functional Operations team by working closely with marketing and sales teams, Salesforce Developers, Engineers and Data Analysts.

Your role is to empower the relationship between Marketing & Sales from an inbound and outbound perspective, to drive revenue, operational efficiency and growth. You are the go to person for marketing and sales leaders to think, design and implement new process or new functionalities.

You will manage medium/long term projects and initiatives (Quarterly OKRs) in order to scale the operational efficiency of our sales and marketing teams but also support them in their day-to-day tasks, answering their requests and making sure they don’t face any blockers with their toolset. To be more pragmatic, here’s some examples:

  • Build a enrichment machine for inbound leads
  • Design and implement a scale-ready prospecting organization
  • Revamp our 'Contact us' process to drive quality leads to sales reps in seconds

 

Your Missions:

Operations:

  • Improve our processes and documentation
  • Analyze and optimize business processes (Sales, Marketing, Product Marketing), improve automation and productivity.
  • Support daily requests from the team, provide quick and efficient solutions to several types of issues (bugs, specific cases, ...), update operational procedures…
  • Ensure all the processes you’ve designed and implemented are well documented, communicated, understood and easily accessible to the team in charge.

Tools:

  • Having our business tools functional ownership and administration
  • Be one of our main points of contact and the functional owner of our tools: Salesforce, Hubspot, among many others
  • Based on business needs, identify levers and automation, specify and develop new features, and improve the usage of all these tools or find new ones when needed
  • Benchmark good practices, solutions and provide technological watch.

Data & reporting:

  • Data analysis: KPI Dashboard and Monitoring
  • In collaboration with the Data team, build and monitor KPIs (such as MQL conversion rate) and Dashboards to follow the performance of business teams.
  • Analyse data to help identify problems and lever for improvement, monitor the impact of all the solutions implemented, and provide strategic recommendations.

 

Your profile

  • You have a least one experience in Ops or Consultancy
  • Your level of French is impeccable and you have good English writing and speaking skills
  • For you too, data is always right
  • You are a team player
  • You are motivated to join a scale-up with its challenges
  • Last but definitely not least, as this role require interacting with many people and leaders, you’ll need to be organized, didactic, open-minded and social 🙂
  • Knowledge of Hubspot, Salesforce, Intercom or other business tools is a plus
  • If you are already familiar with the SaaS industry is also a plus

 

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