Yousign is a leading European SaaS player in the e-signature space, mainly active in France, Germany, and Italy. Having anticipated the shift towards paperless long before any European competitors, Yousign helps thousands of sales, purchasing, HR, legal, IT teams to digitalize and automate their contract processes.
Yousign seeks to support SMBs of various sectors through its easy-to-use electronic signature application. It also features a powerful API that is easy to integrate and facilitates adoption by smaller companies. The e-signature company aims to expand its product further up the value chain into document automation, approval management, and additional workflows.
Founded in 2013 by Luc Pallavidino and Antoine Louiset, Yousign has more than 9 000 customers, 3M+ monthly signers, 150+ employees, growing at a x2.5 rate YoY, making it the most performing e-signature scale-up in Europe.
After a successful seed round in 2019 with eFounders, one of the best SaaS seed investors in Europe, the company just closed a $35M Series A round, led by Lead Edge Capital, a tier-1 US based growth investment firm (Algolia, Blablacar, Asana, TransferWise, Toast, ...) to support its ambition of becoming the dominant European player in its category.
You will be responsible for the daily accompaniment and satisfaction of our clients. As a Customer Success Officer - Low Touch (M/F/X), your role is essential to taking care of them and offering them the best possible experience.
As a Customer Success Officer - Low Touch, your mission will be to take care of our APP and API clients. Directly managed by the Lead Customer Success, you will be responsible for the engagement, the accompaniment and the success of your portfolio of Low Touch clients.
Your objective is to build a relationship of confidence with your clients to become the point of reference all along the project. You must accompany the client in the deployment of Yousign solutions, advise them and propose answers and appropriate solutions. You must ensure the satisfaction of our clients to keep them loyal and transform them into ambassadors of our brand. In addition, you must identify high-potential clients and pinpoint opportunities to boost up-sales. Lastly, you must understand the product usage of your clients to improve sales cycles.
You will join the Customer Service BU, today composed of:
The Customer Service Team is dedicated to providing an unforgettable experience to our clients. Its development is a priority for realising the success and growth of Yousign.
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